PRIVACY POLICY

1. OVERVIEW

Morro Labs operates this website and sells dietary supplement products through our online store. When you use our website, we may collect certain personal information to process orders, provide customer support, improve the website, prevent fraud, and communicate with you.

By using this website, you agree to the collection and use of information as described in this Privacy Policy.

2. INFORMATION WE COLLECT

We may collect the following categories of information:

• Contact information: name, email address, phone number, billing address, and shipping address.
• Order information: products purchased, order history, shipping details, returns or support requests, and transaction-related details.
• Payment information: payment details are processed by Shopify and/or third-party payment processors. Morro Labs does not directly store full credit card numbers.
• Website usage information: IP address, browser type, device information, pages viewed, referral source, and interactions with our website.
• Marketing information: email or SMS preferences, if you choose to subscribe to marketing communications.
• Customer support information: information you provide when contacting us through forms, email, or other support channels.

3. HOW WE USE YOUR INFORMATION

We use personal information for business purposes, including to:

• Process and fulfill orders.
• Send order confirmations, shipping updates, and customer service messages.
• Respond to questions, requests, or support inquiries.
• Improve our website, products, customer experience, and operations.
• Detect, prevent, and address fraud, security issues, or misuse of our website.
• Send marketing communications if you have opted in.
• Comply with applicable legal, tax, accounting, and regulatory obligations.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels, analytics tools, and similar technologies to help the website function, remember preferences, analyze traffic, measure performance, and support marketing or advertising efforts.

You can usually control cookies through your browser settings. Some cookies are necessary for the website to work properly, including checkout, cart, security, and payment-related functions.

5. HOW WE SHARE INFORMATION

We do not sell your personal information in exchange for money. However, we may share information with trusted service providers and platforms that help us operate the business, including:

• Shopify, which powers our online store.
• Payment processors and fraud prevention providers.
• Shipping carriers and fulfillment partners.
• Email, SMS, customer support, analytics, and marketing service providers.
• Professional advisors such as accountants, legal advisors, or compliance partners.
• Government authorities or other parties when required by law or to protect our rights.

Some privacy laws may define certain advertising or analytics activities as “sharing” or “selling” personal information. Where required, we will provide applicable opt-out rights.

6. SHOPIFY AND THIRD-PARTY SERVICES

Our store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to sell products and process orders. Your information may be processed by Shopify and other service providers according to their own privacy practices.

We may also use third-party apps or services for checkout, payments, shipping, analytics, customer support, email marketing, SMS marketing, and advertising.

7. EMAIL AND SMS MARKETING

If you subscribe to email or SMS marketing, we may send you product updates, promotions, launch announcements, or brand communications. You can unsubscribe at any time by using the unsubscribe link in our emails or by following the opt-out instructions in our SMS messages.

Transactional messages related to your order, shipping, account, or support requests may still be sent even if you unsubscribe from marketing.

8. YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information we hold about you. You may also have the right to opt out of certain uses of your information, including certain targeted advertising or marketing activities.

To make a privacy request, contact us through our Contact page. We may need to verify your identity before completing certain requests.

9. DATA RETENTION

We keep personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, accounting, fraud prevention, and business recordkeeping.

10. DATA SECURITY

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no website, platform, or electronic transmission is completely secure, and we cannot guarantee absolute security.

11. CHILDREN’S PRIVACY

Our website and products are not intended for children. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

12. HEALTH INFORMATION

Morro Labs sells dietary supplement products but does not intend to collect medical records or sensitive health information through this website. Please do not submit private medical information through our contact forms. If you have questions about whether a supplement is right for you, consult a qualified healthcare professional.

13. INTERNATIONAL USERS

If you access our website from outside the United States, your information may be processed in the United States or other locations where Shopify, service providers, or partners operate. Privacy laws in those locations may differ from those in your country.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of the website after changes are posted means you accept the updated policy.

15. CONTACT US

If you have questions about this Privacy Policy or want to make a privacy request, please contact us through our Contact page.